Red Rabin’s customers expressed their disappointment about the company’s website crashing when the latest ad to get.
On Thursday, Robin launched $ 20 Bottomless Burger Pass, allowing customers to order a delicious burger with an endless part of their choice every day in May. The pass that raised on Thursday morning for Robin’s website could be used at any of the brand’s restaurant in the United States
However, many customers have said that they are not trying to buy the Black and Gold Pass, while the Robin website is not loaded for them.
One person wrote in a Reddit post: “I literally spent an hour of refreshing for Pass Burger, what incredible inadequacy.” “I finally load the Cashstar page after 50 minutes of fixed freshness (after adjusting the alarm for this), enter your address and all of it will be sold.”
Another comment asked, “Was everything a marketing stunt? Did anyone really use it? We have to enter our information, but there is no way to make a deal.”
A third Reddit user said that when they received a pass, it cost $ 682 after three unsuccessful attempts and not $ 20. However, they said they later repaid the money.
In X, several people repeated how difficult it was to get Robin Red.
One wrote: “I just woke up this early to get a free hamburger in Robin so that the site is not uploaded.”
Another encounter with this stupid fraud wrote with this photo of his online payment: “Burger Robin Burger was bought by Bots and anyone else who succeeded in doing so will face this stupid scam.” “The literally used a Capchas. Each thing. Redrobinburgers. It is very unfair.”
A third person on the Red Robin website who has received more stretching than ever before.
The X user joked: “Red Robin probably never had more than four users on their site at the same time, then they announce their pass burger and told one of their people to be ready.”
After the discussion, Rabin apologized for ruining his website.
“We made all our efforts to anticipate interest in Bottomless Burger, including collaborating with our web partners and gift cards to prepare traffic, but because of the overwhelming excitement at the crossroads – our website and support systems were broken,” a representative said. ” IndependentHuman beings “We are sorry that this happened to our loyal guests. All passes have been sold.
Members of Robin Royalty have the opportunity to win a free hamburger for a year. Members automatically receive a chance to buy a prize to buy through their account at any time between May 1 and May 31. Customers who sign up in Robin Royalty in May 2025 can also participate.
Red Robin’s new suggestions came after the right to rapidly declined its fourth quarter -quarter earnings of 2024 compared to 2023.
“The total revenue is $ 285.2 million, which is primarily reduced by the fourth quarter of 2024, including 12 weeks of operation compared to 13 weeks of operation in the fourth quarter of 2023,” the company’s report said that net loss was $ 39.7 million from $ 13.7 million in $ 20233.
In another attempt to increase their foot traffic, Red Robin is soon to be the first “passionate summer menu” with five new ones, including a backyard pork hamburger, BBQ backyard, nachos, lemongrass lemonade, peach lemonade, lemonade, non-alcoholic-alcoholic-alcoholic and non Lemonade is. New menu choices will be available from April 28 to summer.
