Talktalk has once again appeared as the main source of customer complaints and attracts the most wide -bandwidth consumers in the latest figures of thecom.
The three -month regulator report also highlights O2, three and mobile ID as the most complainant of mobile providers.
In contrast, Plusnet created the least complaints among broadband providers, while EE, Sky Mobile, Tesco Mobile and Vodafone were praised as the lowest mobile networks.
Ofcom noted that O2 broadband customers have primarily raised concerns about how to deal with their dissatisfaction, while the three customers often refer to them by issuing bills, pricing and costs.
In the landline, EE and Talktalk caught the highest complaints and the tool warehouse received the least.
Virgin Media had the highest number of complaints, with Sky and Talktalk, whose customers were most satisfied with their services.
Ofcom regularly publishes these reports to provide transparency about consumer experiences throughout the main British communications providers.
These figures cover the complaints received by fromcom from January to March.
The regulator said they were similar to the previous quarter, but complaints about fixed bandwidth and payment TV have increased.
It said that it has collected and published these figures to help consumers see how their providers work on others, and if they think about changing, they help them choose a new provider.
“Seeing the number of sustainable complaints in general, which has declined over time, is positive,” said a spokesman for the off.
“But that does not mean that telecommunications companies can sit down to customer service. Some providers are seeing increased complaints about them, so we want to see more progress.”
“We are very frustrated with this latest report and are trying to improve how to deal with customer complaints as well as reduce their need,” said a spokesman for Talktalk.
“We continue to invest heavily in a wide range of projects focused on our customers, and we give our front -line colleagues to understand the problems and improve how to communicate with our customers. We believe that these efforts are reflected in future reports.”
A spokesman for Virgin Virgin Media O2 said: “Six months after we put a line in the sand and pledged to improve our customer service, this shows the regulator of real green branches with general complaints in the first quarter of 2025 with 42 % compared to last year.
“Our recent faces show us even a stronger image and assure us that our strategy for increased investment, simplification, upward factors, and removal of continuous pain points will make us make a real and tangible difference in improving customer experience with us. We will continue to make progress and do so well.”
“The blackouts are one of the main drivers of broad band complaints, and although many of our lives now rely on a sustainable relationship for work, education and leisure, providers must do so properly and make customers up to date at any stage,” said Max Beckett, a spokesman for USWitch.
“Since key providers such as BT, EE and Plusnet have just announced the price increase for new customers even for new customers, the pressure is for providers to provide value and satisfaction to their customers.
